Solutions for Kenyan SMEs

    Stop Losing Customers
    to Slow Follow-Ups.

    WhatsApp automation for customer follow-ups, document management for a professional image, and cloud backup for business continuity, built for Kenyan SMEs, priced in KES.

    M-Pesa native · WhatsApp API · KDPA 2019 compliant · Nairobi-based support

    What we put in place for shops & smes

    Answer every customer, get paid in the chat, and look like the proper business you are.

    WhatsApp Business inboxSemaOne WhatsApp inbox for the team, AI answers and M-Pesa in the chat.See SemaLead and enquiry trackingDatacare CRMEvery enquiry gets a reference, an owner and a follow-up.Email and officeGoogle WorkspaceEmail on your own domain, not a personal Gmail.Your website, kept currentWeb Design as a ServiceA website that brings in enquiries.Tax invoicesKRA eTIMS IntegrationTax invoices your accountant can file.

    The daily problems holding your SME back

    Every Kenyan SME we talk to is dealing with at least four of these. Each one costs you customers and time.

    Customer inquiries pile up on a personal WhatsApp. There is no system, and hot leads go cold in the scroll.

    Orders, quotes, and receipts are sent from a personal Gmail: unprofessional, untracked, and unauditable.

    Customer contracts, proposals, and supplier agreements are saved on one laptop, so a breakdown means starting from scratch.

    Quote follow-ups are done manually, and most leads go cold because nobody tracked when to call them back.

    There is no way to send a professional bulk message, so promotions go out from personal phones with no read receipts.

    M-Pesa payments are reconciled in a notebook. Chasing defaulters takes hours every week and some slip through.

    < 1 wk
    From sign-up to first automated WhatsApp campaign
    M-Pesa
    Native integration: payments trigger instant receipts
    KES
    All pricing in Kenya Shillings, with no USD surprises
    WhatsApp
    Official Meta API, not a third-party bot

    Tools that help your SME look and work like a larger business

    Priced for small businesses, built with the same reliability that enterprises use.

    Recommended

    Sema

    WhatsApp Business Platform for automated customer follow-ups, M-Pesa payment reminders, order confirmations, and promotional campaigns, all from one dashboard, with full message history.

    • Automated follow-up sequences for quotes and inquiries
    • M-Pesa payment reminders with embedded pay link
    • Bulk promotional messages to your customer list
    • Order and delivery status notifications
    • Chatbot for after-hours customer queries
    • Full message history: every conversation on record

    Datacare Docs

    Professional document management for customer contracts, quotes, supplier agreements, and business correspondence: searchable, version-controlled, and accessible from any device.

    • Customer contracts and proposals in one searchable place
    • Approval workflows for outgoing quotations
    • KDPA 2019 compliant customer data handling
    • Role-based access: sales sees what they need, accounts sees what they need

    Cloud Backup & Recovery

    Business data copied off-site every night, out of reach of anything on your computers. A stolen laptop, a flooded office, or a ransomware attack doesn't end your business.

    • Nightly, automatic and off-site
    • Encrypted, and out of reach of anything on your computers
    • We are told the morning a backup stops, and we call you
    • Installed by an engineer, who tests a restore in front of you

    What SMEs achieve after 30 days with Datacare

    Nairobi Coffee Hub, a 12-staff specialty coffee retailer, set up Sema in 4 days. Within one month they were sending automated M-Pesa payment reminders to 200+ wholesale customers every week, and average collection time dropped from 3 weeks to 5 days. Their WhatsApp inquiry response time went from hours to under 2 minutes.

    200+
    Customers reached per weekly payment reminder campaign
    5 days
    Average payment collection (was 3 weeks)
    < 2 min
    Automated WhatsApp response to customer inquiries

    See your first WhatsApp campaign go live in 30 minutes

    We configure the demo with your business name, your products, and a sample customer list. You see your campaign, not a generic platform tour.