SimbaHost is Kenya's complete web hosting management platform: the WHMCS alternative built from the ground up for Kenyan businesses. M-Pesa billing, DirectAdmin provisioning, domain & SSL management, and a full customer portal. Ready in weeks, not months.
If your team is doing any of these manually, you're leaving revenue on the table, and burning out your staff.
Your team messages every customer individually the night before domains expire. It is a 2-hour job that still misses someone.
Download the Safaricom statement, cross-reference each payment to an invoice, mark accounts as paid. Repeated every single day.
Payment reconciled 30 minutes too late. Customer calls in furious. Your team manually unsuspends and apologises.
20 minutes of manual provisioning per paid plan: login to DirectAdmin, create the account, send credentials. Not scalable.
No automated pre-expiry reminders. Customer's site goes down. They lose search rankings. You lose the customer.
No dashboard showing renewal rates, churn risk, or revenue forecast. You find out about problems when customers are already gone.
We were running WHMCS with a M-Pesa plugin that broke every three months. Two days of suspended customers, angry support tickets, and emergency developers to patch it. SimbaHost was built for Kenya from day one. M-Pesa works. Every time. No plugin. No drama.
SimbaHost ships with every module a hosting company needs (billing, provisioning, support, and analytics), all wired together.
STK Push payments built from the ground up, with no plugin and no workaround. Customers pay in KES from their M-Pesa, get auto-generated invoices, and receive instant email receipts. The only hosting platform in Kenya that truly nativizes M-Pesa.
Hosting accounts and VPS instances provision automatically within minutes of payment, with zero manual intervention.
Register domains, manage DNS zones, issue and auto-renew SSL certificates, all from one platform.
Smart reminders at 7, 3, and 1 day before suspension. Failed payments automatically retried. Revenue stays protected.
Revenue charts, subscription trends, renewal forecasts, and a full audit log of every sensitive action.
Full ticket system with file attachments and staff assignment. 31+ knowledge base articles with full-text search.
From plan selection to live hosting account, the entire billing and provisioning flow runs automatically.
Customer browses your branded hosting portal, picks a plan and clicks 'Pay with M-Pesa'
SimbaHost instantly sends an M-Pesa STK Push prompt to the customer's registered phone
Customer enters PIN. Payment confirmed in seconds. Invoice auto-generated in KES
Hosting account or VPS spins up within 5 minutes, with zero manual work for your team
SimbaHost is designed for any business that wants to offer web hosting as a product or service.
Add web hosting, domains, and SSL as a revenue line to your existing customer base. Full billing integration with your M-Pesa PayBill, with no new bank account needed.
Run a professional hosting business without the custom development cost. SimbaHost gives you a complete WHMCS-equivalent platform built for Kenya from day one.
Offer managed hosting to your clients as a managed service. White-label the platform under your brand and handle billing, provisioning, and support all in one place.
Why Kenyan hosting businesses are switching
| Capability | SimbaHost | WHMCS |
|---|---|---|
| M-Pesa STK Push billing | Built in natively | Plugin required; breaks on updates |
| KES-denominated invoicing | Native KES | USD/EUR default; requires custom config |
| Kenya DPA 2019 compliance | Built in | Not built in |
| DirectAdmin provisioning | ||
| cPanel provisioning | ||
| Auto-renewal & dunning | ||
| Customer self-service portal | ||
| Nairobi-based support | Parklands, Nairobi | Florida, USA |
| Typical setup time | 4 weeks | 3 to 6 months |
| Setup cost | KES 50K to 150K | USD 2,000 to 10,000 + dev time |
One flat monthly fee. No per-customer charges. No transaction cuts. Your revenue stays yours.
Up to 150 customers
+ KES 50,000 to 150,000 one-time setup fee
Up to 750 customers
+ KES 50,000 to 150,000 one-time setup fee
Unlimited customers · white-label · multi-ISP
Scoped to customer volume, infrastructure scale, and white-label requirements.
One-time setup & onboarding fee: KES 50,000 to 150,000 depending on plan. Includes platform configuration, DNS setup, M-Pesa PayBill integration, and staff training. Waived on annual plans.
No per-customer charges. No transaction cuts. If you're not live in 4 weeks, we refund your setup fee.
Everything Kenyan hosting operators ask before switching.
SimbaHost is a complete WHMCS replacement: billing, invoicing, provisioning, support tickets, knowledge base, customer portal, domain & SSL management, auto-renewals, and analytics. The one deliberate difference: SimbaHost is built for Kenya, so M-Pesa STK Push is native, invoicing is in KES, and compliance is Kenya DPA 2019 not GDPR.
When a customer checks out or a renewal falls due, SimbaHost sends an STK Push prompt to the customer's registered phone number via the Daraja API. The customer enters their M-Pesa PIN and the payment is confirmed. SimbaHost detects the confirmation, issues an invoice, and triggers provisioning, all within seconds. No manual matching. No downloading Safaricom statements.
Yes. Datacare's team handles the migration: we export your WHMCS customer database, import it into SimbaHost, map service records, and verify billing cycles. Most migrations complete within 1 to 2 weeks. Customers see minimal disruption: their portal login, services, and history carry over.
Yes. SimbaHost integrates with both DirectAdmin and cPanel. The provisioning flow is identical from the customer's perspective: they pay, the account spins up within 5 minutes. You choose the control panel per service plan or mix both across your server fleet.
If the customer doesn't respond to the STK Push within the session window, SimbaHost queues a retry prompt after a configurable delay (default: 4 hours). A dunning sequence (7-day, 3-day, 1-day reminder emails) runs automatically before suspension. You can view and manually override any pending payment from the admin dashboard.
4 weeks from contract signing. Week 1: platform deployment and M-Pesa PayBill integration. Week 2: branding, email templates, knowledge base. Week 3: end-to-end payment and provisioning testing with your team. Week 4: staff training, customer migration, and hypercare launch support.
Yes. SimbaHost supports LPO-based billing for corporate customers who require official invoices for procurement. You can set a customer account to 'post-paid' mode, issue quotations and proforma invoices, and receive payment against a formal LPO before the service is activated.
Yes. SimbaHost data is hosted on Datacare infrastructure in Nairobi. This satisfies Kenya DPA 2019 requirements for data localisation. Your customer records, payment history, and support tickets never leave Kenyan jurisdiction. You receive a Data Processing Agreement (DPA) as part of your contract.
Platform deployment, DNS, M-Pesa PayBill wiring, DirectAdmin connection
Logo, email templates, knowledge base articles, customer portal styling
End-to-end payment flow, provisioning tests, renewal cycle dry-run
Staff training, first customers migrated, hypercare support begins
Book a demo and we'll walk you through SimbaHost end-to-end: billing, provisioning, support, and everything in between.