Sema · a Datacare Limited product

    One WhatsApp number your whole team answers.

    Sema is our WhatsApp Business platform for Kenyan shops, clinics, schools and offices. Your customers keep messaging the number they know, and Instagram, Messenger and your website chat land beside it. Your staff answer from one inbox, an assistant can answer at any hour, and customers book a time or pay by M-Pesa right in the chat.

    • You connect your own WhatsApp Business account, and stay its owner
    • Every message priced before you send it
    • Free for 14 days, then from KES 1,490 a month
    Open SemaTry the live demo

    Sema runs at sema.datacare.co.ke. Both buttons open it in a new tab.

    sema.datacare.co.ke
    A conversation in Sema: a customer asks about delivery, orders three jerrycans and pays KES 2,550 by M-Pesa in the chat.

    The demo on Sema's own site. It is a demonstration: nothing in it is sent to anyone.

    See it

    What your team and your customers see.

    sema.datacare.co.ke
    The front page of sema.datacare.co.ke: 'Your customers already message you. Answer like a proper shop.'
    Sema's own front door. Sign-up, prices and the help centre are all there.
    Sema's inbox: WhatsApp and website chats side by side, one marked paid by M-Pesa, and a Kiswahili question answered by the AI.
    The inbox. WhatsApp and the website chat together, ordered by the time left to reply for free, with what the AI answered marked for your team.
    A conversation in Sema: an AI-drafted answer, the customer's order, and an M-Pesa prompt marked Paid.
    A conversation. Question, order and M-Pesa payment, without leaving the chat.

    What Sema does for a business.

    One inbox for every channel

    WhatsApp, Instagram, Messenger and the chat on your own website arrive in one inbox the whole team answers. Conversations are shared out, notes stay inside the team, and a manager sees who is waiting and can step in.

    AI that knows its place

    An assistant that answers only from what your business has written down, in your tone, at the hours you choose. When it cannot answer, it takes the customer's details for a person. Off until you switch it on, and your own AI agent can answer instead.

    Answers that run themselves

    A welcome for every new lead within seconds, a follow-up when a customer goes quiet, a reply to a keyword, or a whole flow that asks, waits, branches on the answer and hands over to a person.

    Bookings and a pipeline

    Customers book a time on WhatsApp or from your website chat, get a confirmation and a reminder, and land in your Google or Outlook calendar without double booking. Deals move across a board with your own stages.

    Sell in the conversation

    Send products from your WhatsApp catalog. The customer orders in the chat and pays by M-Pesa into your own till, from the same conversation.

    Forms inside WhatsApp

    Ready WhatsApp Flows for a loan pre-check, an insurance quote, a clinic booking or a school admission, filled in without leaving the chat.

    Campaigns people agreed to

    Send approved templates, from a library of ready ones, to a saved audience at a rate WhatsApp is happy with. Test two versions and see which worked. Every opt-in is recorded and STOP is honoured.

    Reports a manager reads

    How each template is read and its quality over time, a report every week, and a This week card with up to three things that would help.

    Costs you can see

    Every message is priced before it is sent, all in. Top up by M-Pesa or card and watch the balance in the header.

    Your number and your customers stay yours.

    Datacare Limited provides Sema as a service to each business that uses it. The business owns its WhatsApp Business account, its number and its customers' conversations. Sema works on them only on that business's behalf.

    We use what we receive from WhatsApp only to provide that business's own service: showing its customers' messages to its staff, sending its replies and approved templates, and reporting its delivery and costs back to it. We do not sell it, and we do not use one business's data for another.

    Read Sema's privacy notice
    1. 1

      Create your workspace

      Sign up at sema.datacare.co.ke, name the workspace and invite your team. Everyone signs in with a second factor.

    2. 2

      Connect your own WhatsApp Business account

      You connect it yourself, in Meta's own sign-up window inside Sema. The account and the number stay yours, and you can disconnect Sema at any time.

    3. 3

      Answer as a team

      Customers keep messaging the number they already know. Your staff answer from one inbox, with the cost of each message in front of them.

    Plans, in shillings.

    Free for 14 days. After that a monthly plan, plus what each message costs, which Sema shows you before you send it. Pay by M-Pesa.

    Solo

    KES 1,490 a month

    • 1 team member
    • 1 WhatsApp number
    • 500 contacts
    • 25 AI answers a month

    Starter

    KES 2,900 a month

    • 3 team members
    • 1 WhatsApp number
    • 2,000 contacts
    • 100 AI answers a month

    Growth

    KES 9,900 a month

    • 10 team members
    • 3 WhatsApp numbers
    • 25,000 contacts
    • 1,000 AI answers a month

    Scale

    KES 29,900 a month

    • 30 team members
    • 10 WhatsApp numbers
    • 200,000 contacts
    • 5,000 AI answers a month

    Message prices, yearly plans and everything else are on Sema's pricing page, which is the one to rely on.

    Built and run by Datacare Limited, in Nairobi.

    Sema is developed, hosted and supported by the same company behind JurisFlow, EduPulse 360 and Datacare Docs. Talk to us about using it in your business, or open it and try it yourself.

    Start free on SemaTalk to Datacare